Phone scams targeting PUD customers continue
Tuesday, 08 April 2014 08:57

A phone scam in which Grays Harbor Public Utility District customers are targeted concerning overdue bills is continuing.  Over the weekend, four Grays Harbor businesses reported receiving phone calls in which representatives claiming to work for the PUD aggressively demanded immediate payment on accounts they claimed were past due.

“This is an ongoing problem that our customers need to be aware of.  If you receive an unsolicited phone call from a person claiming to work for the PUD and demanding money, do not under any circumstances assume that they are telling the truth and hand over financial information without checking with PUD Customer Service first,” said PUD General Manager Dave Ward.

PUD customers and local media were notified of a similar phone scam in February in which residential customers were contacted.  Local law enforcement agencies have also reported a number of phone and mail scams in which the perpetrators demand money while threatening to cut off services.

Recipients of such fraudulent calls and mailings are advised to first contact company officials to verify the claim and to contact the office of your local law enforcement agency.

 
Grays Harbor PUD adopts new mission statement
Tuesday, 08 April 2014 08:53

The Grays Harbor PUD Board of Commissioners has found 13 words that capture the goal of the District and will be the core of the district’s operations and activities.  On Monday evening, the board adopted a resolution officially recognizing the statement: “Serve our community with high value utility services at the lowest practical cost” as the district’s mission statement.

“A mission statement captures the purpose of an organization,” said Commission President Russ Skolrood.  “When you strip away everything else this is what the PUD is here to do.  It’s not a long explanation or an overly detailed description; it is a statement of what we provide to the customers we were elected and hired to serve.”

The statement will be at the heart of PUD strategy for years to come and acknowledges the district’s service to its customer-owners, the quality of the power and telecommunications services it provides, and the responsibility to accomplish it all at a practical price.

“This is one of those moments when customers and employees alike can be proud,” said PUD General Manager Dave Ward.  “This statement points the Grays Harbor PUD toward a bright future.”

Last Updated on Tuesday, 08 April 2014 13:57
 
PUD announces planned outage on Elma-McCleary Rd.
Monday, 24 March 2014 09:05

The Grays Harbor Public Utility District and the City of McCleary have coordinated a planned power outage which will impact PUD customers east of Elma to the McCleary city limits.  The outage will begin on April 12th at 11:45PM and will impact Grays Harbor PUD customers for 10 hours.

During the outage, multiple PUD crews will undertake maintenance work on transmission lines on the Elma-McCleary Road, including the replacement of five deteriorating power poles.

The outage will impact PUD customers on the Elma-McCleary Road from the Grays Harbor County Fairgrounds to the McCleary city limits.  All customers on the Cloquallum Road will be impacted, including those on the Upper Falls Creek, Bush Creek and Powers Creek Roads and customers on the Stamper Road from Cloquallum Road to Upper Falls Creek Road.  All customers off the Elma Hicklin Road will be impacted, as will customers on Heise Road, Rosemary Lane North and South and McKnight Road.

 

Last Updated on Monday, 24 March 2014 09:09
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Commissioner's Corner

Russ Skolrood, District Three Commissioner

Recently the administrative team along with the Commissioners worked on a strategic plan for the Grays Harbor PUD. I have worked on strategic planning before but I was impressed with the process and the initial outcome of this important planning effort. Strategic plans are too often just words and catch phrases that businesses put on the wall to show that they have a general focus for their business.

For me, a strategic plan should set the direction for all of your actions and business decisions in the future. A powerful strategic plan does not just involve management but should have the added power of having buy-in from all your employees and customers. We are on our way to developing a very strong plan at Grays Harbor PUD because we are working hard at focusing on the reason we are in our industry. We are also making sure that we are involving all the stakeholders in the process so that the whole “Team” is on the same page and rowing the boat in the same direction. Grays Harbor PUD is here to deliver safe, reliable power at the most practical cost.

 

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