Grays Harbor PUD receives recognition for reliable operations
Monday, 21 April 2014 16:08

The Grays Harbor Public Utility District’s reputation for reliability is growing.  The PUD is one of 184 of the nation’s 2,000 public power utilities and one of four in Washington to earn the Reliable Public Power Provider (RP3) designation from the American Public Power Association for providing their customers with the highest degree of reliable and safe electric service.

“This is a district-wide honor.  Providing our community with reliable, quality services is a huge responsibility and it’s one that everyone at the Grays Harbor PUD takes seriously,” said General Manager Dave Ward.  “We have made great strides over the last year to ensure that we have a system that our customers can rely on and this designation is much appreciated recognition of that fact.”

 

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Phone scams targeting PUD customers continue
Tuesday, 08 April 2014 08:57

A phone scam in which Grays Harbor Public Utility District customers are targeted concerning overdue bills is continuing.  Over the weekend, four Grays Harbor businesses reported receiving phone calls in which representatives claiming to work for the PUD aggressively demanded immediate payment on accounts they claimed were past due.

“This is an ongoing problem that our customers need to be aware of.  If you receive an unsolicited phone call from a person claiming to work for the PUD and demanding money, do not under any circumstances assume that they are telling the truth and hand over financial information without checking with PUD Customer Service first,” said PUD General Manager Dave Ward.

PUD customers and local media were notified of a similar phone scam in February in which residential customers were contacted.  Local law enforcement agencies have also reported a number of phone and mail scams in which the perpetrators demand money while threatening to cut off services.

Recipients of such fraudulent calls and mailings are advised to first contact company officials to verify the claim and to contact the office of your local law enforcement agency.

 
Grays Harbor PUD adopts new mission statement
Tuesday, 08 April 2014 08:53

The Grays Harbor PUD Board of Commissioners has found 13 words that capture the goal of the District and will be the core of the district’s operations and activities.  On Monday evening, the board adopted a resolution officially recognizing the statement: “Serve our community with high value utility services at the lowest practical cost” as the district’s mission statement.

“A mission statement captures the purpose of an organization,” said Commission President Russ Skolrood.  “When you strip away everything else this is what the PUD is here to do.  It’s not a long explanation or an overly detailed description; it is a statement of what we provide to the customers we were elected and hired to serve.”

The statement will be at the heart of PUD strategy for years to come and acknowledges the district’s service to its customer-owners, the quality of the power and telecommunications services it provides, and the responsibility to accomplish it all at a practical price.

“This is one of those moments when customers and employees alike can be proud,” said PUD General Manager Dave Ward.  “This statement points the Grays Harbor PUD toward a bright future.”

Last Updated on Tuesday, 08 April 2014 13:57
 
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Commissioner's Corner

Russ Skolrood, District Three Commissioner

Recently the administrative team along with the Commissioners worked on a strategic plan for the Grays Harbor PUD. I have worked on strategic planning before but I was impressed with the process and the initial outcome of this important planning effort. Strategic plans are too often just words and catch phrases that businesses put on the wall to show that they have a general focus for their business.

For me, a strategic plan should set the direction for all of your actions and business decisions in the future. A powerful strategic plan does not just involve management but should have the added power of having buy-in from all your employees and customers. We are on our way to developing a very strong plan at Grays Harbor PUD because we are working hard at focusing on the reason we are in our industry. We are also making sure that we are involving all the stakeholders in the process so that the whole “Team” is on the same page and rowing the boat in the same direction. Grays Harbor PUD is here to deliver safe, reliable power at the most practical cost.

 

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