The PUD has multiple COVID-19 Assistance Program for customers who need assistance paying their bills due to economic hardships resulting from the COVID-19 pandemic. Disconnects for non-payment and late fees are currently suspended per Governor's Proclamation 20-23.7.

A PUD is a not-for-profit utility formed by a vote of the people. PUDs are public entities, governed by a nonpartisan, locally elected board of commissioners. Commissioners responsibilities include appointing the utility General Manager, setting rates, establishing policy, approving budgets and providing direction for the operation of the utility. Commissioners serve a six-year term.

Grays Harbor PUD Commissioners meet bi-weekly in open session where members of the public can observe and participate in the decision-making process. Grays Harbor PUD Commission meetings are held on the first and third Monday of each month (unless otherwise announced) beginning at 4:30pm in the Dennis Nichols Building, located at 220 Myrtle Street in Hoquiam. Prior to the meeting at 3:30pm, the Commissioners and Senior Leadership Team hold a workshop session during which issues impacting the PUD are reported on and discussed. Workshop sessions are also open to the public.

For more information on public utility districts, go to the Washington Public Utility District Association website.