The PUD has multiple COVID-19 Assistance Program for customers who need assistance paying their bills due to economic hardships resulting from the COVID-19 pandemic. Disconnects for non-payment and late fees are currently suspended per Governor's Proclamation 20-23.7.

A review by the Washington State Auditor’s office has found the Grays Harbor PUD to be in compliance with the mandated standards of the Energy Independence Act.  Passed in 2006 as Initiative 937, the act requires utilities with 25,000 or more customers to receive nine percent of its energy supply from renewable sources like solar, wind or bio-mass generations.  A review of the 2016 and 2017 totals found the utility achieved those goals with 80,918 MWh in 2016 and 80,273 MWh in 2017 from various wind projects, including the Coastal Energy Wind Project in Grayland.

The Auditor’s review also found the PUD to be in compliance with energy conservation standards set out in the EIA.  Reviewing the period from January 2016 to December 2017, the audit found the PUD met the conservation target of 6,482 megawatt-hours.