The PUD has multiple COVID-19 Assistance Program for customers who need assistance paying their bills due to economic hardships resulting from the COVID-19 pandemic. Disconnects for non-payment and late fees are currently suspended per Governor's Proclamation 20-23.7.

The Grays Harbor PUD has taken measures to continue to provide essential utility services to customers, should the Coronavirus (COVID-19) situation in the county worsen.  For the time being, utility operations will continue as usual with the Customer Service office and drive thru open from 8am-5pm on weekdays, however we do encourage customers to contact Customer Service by phone at (360) 532-4220 or use online/mobile access at when possible.  Forms and utility information are also available online.

In the event of a worsening situation, the utility is considering methods to conduct customer interactions while respecting “social distancing” precautions.  This may include exclusive use of the customer service drive thru window and payment drop box for onsite business.  Customers may also continue to access account information and make payments using the SmartHub online system and the SmartHub app.  Should you have any questions, please contact Customer Service at (360) 532-4220 during regular business hours, Monday-Friday from 8am-5pm.

Utility field operations will continue with crews responding to power outages and making restorations as safely and quickly as possible. 

At this time, it is recommended customers follow CDC recommendations such as:

  • Stay home when you’re sick
  • Cover your coughs and sneezes with a tissue or your sleeve
  • Wash your hands often with soap and water
  • Avoid touching your eyes, nose, or mouth with unwashed hands
  • Clean frequently touched surfaces and objects
  • Follow social distancing protocols and avoid people who are sick