The PUD has multiple COVID-19 Assistance Program for customers who need assistance paying their bills due to economic hardships resulting from the COVID-19 pandemic. Disconnects for non-payment and late fees are currently suspended per Governor's Proclamation 20-23.7.

In response to the Coronavirus (COVID-19) pandemic, the Grays Harbor PUD has announced that it will close its Customer Service and Energy Services lobby to public access, effective Monday, March 16 at 8:00 AM.  The utility will maintain regular staffing and hours with customer service being provided through the drive thru window, telephone communications and online and mobile device access.  

“The PUD provides a critical public service and we will continue to do so,” said General Manager Dave Ward.  “By limiting face to face access, we are following CDC recommendations on how to limit the spread of the virus, while still serving our customers.”

Beginning Monday, customers wishing to speak to a customer service representative or to pay their utility bill will have the following options:

  • Calling the Customer Service Department at (360) 532-4220 during regular business hours, Monday-Friday from 8am-5pm.
  • Making the payment through the drive-thru window, located on the east side of the PUD’s Sumner Avenue Administration Building
  • Dropping payments in the payment drop box located in the main parking lot of the Administration Building
  • Making payments online at or using the SmartHub app on mobile devices

Customers wishing to speak with the Energy Services Department or learn more about offers through the department may do so by calling (360) 538-6383 or by clicking on the “Energy Savings” icon at

Customers wishing to speak to the Engineering Department may call (360) 538-6524 to be connected to a Customer Service Engineer.

Utility operations crews will continue field work and respond to power outages and will continue to make power restorations in the safest and quickest manner possible.