The PUD has multiple COVID-19 Assistance Program for customers who need assistance paying their bills due to economic hardships resulting from the COVID-19 pandemic. Disconnects for non-payment and late fees are currently suspended per Governor's Proclamation 20-23.7.

In a time of crisis, the willingness of a community to lend a hand is never more important.  As the Grays Harbor PUD helps customers in need cope with the effects of the COVID-19 pandemic, it is reminding its customers of an opportunity to help those struggling to pay their monthly power bill.

“For several years, the PUD’s customers have made donations to the Project Help program to help their neighbors and community members during difficult financial times.  It is times like these that this assistance can really make a difference in our customer’s lives” said Customer Service Director Katy Moore.  “We want our customers to know how they may make donations so we can continue to help those in need.”

Customers who wish to donate to Project Help may do so by filling out the donation section found on the left side of their monthly return invoice, offering a donation of $1.00, $5.00 or “other” where customers may write in the amount they wish to donate.  Donations may also be made by contacting PUD Customer Service at (360) 532-4220.

As customers adapt to the struggles caused by the COVID-19, the PUD is providing some relief by eliminating late charges on accounts that become delinquent in March and April, postponing a 2% rate increase and continuing to urge customers who are struggling to pay monthly power bills to contact Customer Service at (360) 532-4220.