The PUD has multiple COVID-19 Assistance Program for customers who need assistance paying their bills due to economic hardships resulting from the COVID-19 pandemic. Disconnects for non-payment and late fees are currently suspended per Governor's Proclamation 20-23.7.

Scammers are at it again making calls to Grays Harbor PUD customers, again using PUD numbers to make the calls appear legitimate.  

In the last week, multiple PUD customers have reported that they had received a phone call from a number that looks to be from the PUD. Once on the line, the callers demand immediate payment on an account they claim to be overdue and threaten to shutoff power unless a payment is made. 

“This scam is very similar to ones attempted in the past, but given the current climate caused by the COVID-19 response, tensions are running higher than normal and scammers are pushing people to make a rash decision.  Given that fact, it’s even more important that you do not volunteer your personal information," says Communications Director Ian Cope.  "If you get an email or phone call threatening to shut off your power or containing account information you think is suspicious, call the PUD Customer Service office to report the scams and to check on your account status.”

Recipients of such fraudulent phone calls should under no circumstances agree to send money or give bank account, credit card or other personal information. Rather, customers are advised to immediately contact PUD Customer Service at 360-532-4220 to verify the claim.