The PUD has multiple COVID-19 Assistance Program for customers who need assistance paying their bills due to economic hardships resulting from the COVID-19 pandemic. Disconnects for non-payment and late fees are currently suspended per Governor's Proclamation 20-23.7.

Scammers are renewing their phone calls to Grays Harbor PUD customers, threatening to shutoff power if payment is not made on accounts they claim are overdue.  In the last week, the PUD has been notified by multiple customers that they had been contacted by phone and that in some cases, the incoming calls appear to be from the utility.

“The bad news is that the scam calls are still being made.  The good news is customers are calling the PUD to check their accounts rather than handing money or information over to the scammers," says Customer Service Supervisor Megan Warner.  "If you get an email or phone call threatening to shut off your power or containing account information you think is suspicious, call the PUD Customer Service office to report the call and to check on your account status.  These scams only work when you volunteer your personal information.”

Recipients of such fraudulent phone calls should under no circumstances agree to send money or give bank account, credit card or other personal information. Rather, customers are advised to immediately contact PUD Customer Service at 360-532-4220 to verify the claim.