Telephone scammers are continuing their calls targeting Grays Harbor PUD customers, threatening to shut-off their power if payments are not immediately made on accounts that they claim are delinquent.  PUD Customer Service staff received over a dozen calls on Wednesday from commercial customers reporting they had been contacted by callers claiming to be with the PUD and demanding payment. 

“If you receive a call from someone claiming to be with the PUD, call our customer service office to verify your account status before you make any payment," says Customer Service Director Katy Moore.  "These scams only work when people volunteer their personal information.”

Recipients of such fraudulent phone calls and mailings should under no circumstances agree to send money to the callers or give them bank account, credit card or other information. Rather, they are advised to contact PUD Customer Service at 360-532-4220 to verify the claim and to contact the office of their local law enforcement agency.

As the first storms of the fall move toward Grays Harbor, PUD crews are reminding customers to stay clear of downed power lines.

“Just because a line is down on the ground or hanging from a downed tree or pole, does not mean that it is de-energized,” said PUD Safety/Environment Director Dale Benner.  “If you come across a downed power line, stay away from it and immediately contact the PUD.”

On Tuesday, PUD crews witnessed a close call on the Walker Road when a property owner was found cutting a fallen tree that lay next to a downed, but still energized line.

“That customer was very lucky,” said Benner.  “If he had made contact with that line, at best he is in the hospital and at worst it would have killed him.”

If you see a downed power line, you are advised to immediately call 911If you are in a vehicle that has struck a power pole and the lines are near or on your car, you should call 911 and stay in your vehicle until help arrives.

An annual review of Grays Harbor PUD finances and accountability by the Washington State Auditor’s office contained no material findings for the year 2016.  The final report, delivered to the PUD Board of Commissioners and staff last week, concluded that the District “has good controls and procedures in place for accountability areas that (were) audited.” 

In addition, the auditor found the utility financial statements fairly represented the financial position of the PUD and were “in accordance with the accounting principles generally accepted in the United States of America.”

While the review delivered a clean opinion of utility finances and accountability, a finding wasnoted by the Auditor related to the reporting of postemployment benefits which resulted in a deferred debt balance, but did not impact utility cash balances. 

“This finding centered on the application of an accounting principal the utility had been making consistently for eight years,” said Chief Financial Officer Kathryn Skolrood.  “Once discovered, we immediately corrected the error, a fact for which the Auditor commended the District for in the Audit Exit Conference.”

In the concluding statement, the Auditor found that “District operation complied with applicable requirements and provided adequate safeguarding of public resources.”  The report also found that the utility was in full compliance with state laws and regulations and its own internal policies and procedures in the areas examined by the state.

“I am very proud of our staff for the work they put into this report.  The state’s findings tell our employees and our customers that their utility is in good hands and that the public trust in their PUD is well placed,” said General Manager Dave Ward.

Telephone scammers are trying a new tactic in their efforts to gain personal information from Grays Harbor PUD customers.  PUD Customer Service has received reports of callers contacting customers, claiming to represent the PUD and offering a gift card in exchange for completing a survey on their home security system.

“The PUD has not agreed to or offered such a survey and customers who receive these calls should under no circumstances give out information on their homes or personal finances,” said Communications and Government Relations Director Ian Cope.  “This is just another method to try to scam customers by gaining access to their homes, bank accounts and personal information.

In the past, PUD customers have received several waves of calls from people claiming to represent the PUD and threatening to shut off their power if they did not receive immediate payment on reportedly overdue account balances.

“Customers need to remember that these scams only work when you give out your personal information,” said Cope.

Recipients of such fraudulent phone calls and mailings should under no circumstances agree to send money to the callers or give them bank account, credit card or other information. Rather, they are advised to contact PUD Customer Service at 360-532-4220 to verify the claim and to contact the office of their local law enforcement agency.


The Bonneville Power Administration (BPA) announced today its rates for fiscal years 2018 and 2019, adopting a 5.4 percent average increase on wholesale power rates which will take effect Oct. 1, 2017.  The average transmission rate will see a decrease of 0.7 percent. BPA attributes the rate increase to a variety of factors, including a less than projected demand for power, lower market prices for surplus power sales and rising costs of compliance with legal mandates.

Utilities are affected differently by the rate increase based on the amount of power and services purchased from BPA.  This equates locally to an approximate 3.5 percent increase to Grays Harbor PUD power supply costs or around $3 million over the two year rate period.

“Although any rate adjustment will have an effect locally, we are pleased to see the increase is lower than the originally projected 9 percent,” said PUD General Manager Dave Ward. “Consumer-owned utilities were largely successful in communicating to the BPA that a higher increase would be a burden that public power utilities and their customers could not afford.” 

About 78 percent of the PUD’s power resources come from BPA and power supply is the largest cost in the District’s operations and maintenance budget.  While the PUD has adopted many internal cost-saving measures, BPA rate increases continue to be a significant challenge. 

“Grays Harbor PUD continues to monitor costs internally and reduce spending where it makes sense,” said Chief Financial Officer Kathryn Skolrood.  “We will analyze the financial implications of the BPA rate increase and determine how to best minimize the impact on our customers as we enter into 2018 budget discussions.”

Our mission: Serve our community with high value utility services at the lowest practical cost.

Hours of Operation: Weekdays 8:00-5:00
PO Box 480
2720 Sumner Ave
Aberdeen, WA  98520
Email Customer Service

Adobe Reader Banner