The PUD has multiple COVID-19 Assistance Program for customers who need assistance paying their bills due to economic hardships resulting from the COVID-19 pandemic. Disconnects for non-payment and late fees are currently suspended per Governor's Proclamation 20-23.7.

The Low Income Home Energy Assistance Program or LIHEAP (administered by the Coastal Community Action Program) is accepting appointments for those seeking assistance in paying home energy bills.  Beginning on Thursday, April 15th at 10:00 AM, appointments may be made online at www.coastalcap.org.  If you do not have internet access, you may call on April 15th (phone # - 800-828-4883) beginning at 8:00AM.  

The Grays Harbor PUD has received a national commendation from the American Public Power Association for its support in restoration efforts in Clark County following the President’s Day Weekend Ice Storm.

“A fundamental part of the utility business is the respect we all share for our highly specialized line workers,” said Clark Public Utilities CEO/General Manger Lena Wittler. “In times of emergency, mutual aid can be the difference between hours, days or even weeks of recovery as our crews work around the clock to restore power. We are grateful to Grays Harbor PUD for their assistance.”

After working for nearly two days to restore power to almost 10,000 Grays Harbor PUD customers impacted by freezing rain, snow and ice, two volunteer Grays Harbor crews were dispatched to the area north of Vancouver, Washington following a request for mutual aid from Clark Public Utilities.  For two days, the Grays Harbor crews assisted Clark crews with restoration efforts related to the same storm, which knocked power out to 50,000 customers.

“They were great! Excellent attitudes, helpful and hard working.  I would put them on the top of the list for any mutual assistance in the future,” said Clark Public Utilities Director of Operations Gene Morris.

“This is a great example of the dedication, skill and professionalism of our crews,” said Grays Harbor PUD General Manager Schuyler Burkhart.  “After working in the cold, snow and freezing rain here, they answered the call for aid from a neighboring utility.  That demonstrates a dedication to service.  I am so proud of the way our crews responded and the reputation they have earned in our region and throughout the industry.”

As part of the feasibility study to increase broadband service in the SR-12 (South Elma, Porter-Malone, Oakville, neighboring areas) area of East County, the Grays Harbor PUD will be hosting a pair of virtual community meetings for residents and business owners in that area. The first meeting on March 24th will focus on broadband for commercial/business customers and the second meeting on March 31st will focus on broadband for residential customers.  A second meeting for commercial/business customers has been scheduled for Tuesday, April 6 at 4:00 PM.

Scammers are renewing their phone calls to Grays Harbor PUD customers, threatening to shutoff power if payment is not made on accounts they claim are overdue.  In the last week, the PUD has been notified by multiple customers that they had been contacted by phone and that in some cases, the incoming calls appear to be from the utility.

“The bad news is that the scam calls are still being made.  The good news is customers are calling the PUD to check their accounts rather than handing money or information over to the scammers," says Customer Service Supervisor Megan Warner.  "If you get an email or phone call threatening to shut off your power or containing account information you think is suspicious, call the PUD Customer Service office to report the call and to check on your account status.  These scams only work when you volunteer your personal information.”

Recipients of such fraudulent phone calls should under no circumstances agree to send money or give bank account, credit card or other personal information. Rather, customers are advised to immediately contact PUD Customer Service at 360-532-4220 to verify the claim.

As part of a study on internet service and an attempt to expand service in rural Grays Harbor County, the Grays Harbor PUD and its partner Magellan Advisors is conducting a study of internet availability at locations in your area. We need to know about internet access and use by households and organizations so we can help make sure everyone has the services they need. You can help by taking a few minutes to complete a survey on your communities internet service.