The persistence and compassion of Grays Harbor PUD Customer Service Collector Helen Berglund may have been the difference between life and death for a woman in distress this summer. On Monday, the PUD Board of Commissioners commended Berglund’s actions on a hot July day that saw her come to the aid on a woman whom Berglund found on the floor of her home.
“Helen went the extra mile for this woman and it may have saved her life,” said Board President Arie Callaghan. “As soon as she heard a call for help, she jumped into action. That’s heroic.”
Berglund had arrived at the East Grays Harbor County home on the hot afternoon of July 26th but after knocking on the door and receiving no response was preparing to return to her vehicle when she heard the sounds of a woman calling for help from inside. Looking through the glass door, she saw the elderly resident of the home laying on the ground. Finding the door unlocked, Helen was able to enter the home and speak to the woman, who had been laying on the ground for several hours, unable to move. Helen immediately called 911 for emergency assistance and stayed with the woman for over 30 minutes until the ambulance arrived. During that time, Helen provided comfort to the woman, speaking to her, locating her cell phone and attempting to contact family who lived in the area.
“I truly believe Helen saved a life that day,” said General Manager Dave Ward. “Given the remote location of the home, the woman’s weakened state and the extreme heat that occurred over the following days; it is possible that without Helen’s actions this story may have had a tragic end.”
September is Preparedness Month and your Grays Harbor PUD is reminding customers to be ready should the lights go out. PUD customers should have an outage preparedness kit ready in the event of an extended power outage. These kits should include:
- A flashlight and batteries
- A battery operated radio
- Candles and matches
- Non-perishable food
- A manual can opener
Should the storm knock your power out, the PUD has several methods of tracking power outages and following the efforts taking place to bring the lights back on. In addition to local radio and news coverage, outage updates are available on the GHPUD.ORG website, where you can also sign up for outage alerts, sent by both text and email. The PUD also provides outage updates and PUD information on the utility Twitter account at twitter@GHPUD and Facebook under the name Grays Harbor Public Utility District. If your power is still off once restoration efforts are complete, you are encouraged to call the outage reporting hotline at 360-537-3721 or 888-541-5923 to inform dispatchers that your home is still without power
Monday, August 20, 2018
Due to the heavy smoke surrounding the PUD main building, our Administration has made the decision to close early and send staff home. Offices will re-open tomorrow morning at 8 a.m.
Telephone scammers are continuing their calls targeting both Grays Harbor PUD customers and non-customers, threatening to shut-off their power if payments are not immediately made on accounts that they claim are delinquent. PUD Customer Service staff have reported receiving calls from customers and non-customers who were contacted by phone scammers claiming to be from the PUD and able to manipulate phone numbers to make it appear as if the call is coming from the utility.
“While the methods of these scams are becoming more sophisticated, the scams still only work if you volunteer your personal information," says Customer Service Director Katy Moore. "So far our customers have done the right thing by calling the PUD to report the scams and to check on their account status.”
Recipients of such fraudulent phone calls and mailings should under no circumstances agree to send money to the callers or give them bank account, credit card or other information. Rather, they are advised to contact PUD Customer Service at 360-532-4220 to verify the claim and to contact the office of their local law enforcement agency.
The Grays Harbor PUD prides itself on the affordability, safety and reliability of its power. However, a fourth element worth noting is the environmental stewardship the PUD achieves through the clean energy provided to our customers. At a time when carbon footprints and emissions are being closely examined, the Grays Harbor PUD can proudly boast a fuel mix which is over 98% carbon free (2016 Fuel Mix Disclosure, Washington State Department of Commerce).